Missing prescription proof: what to do if you lost the box Canonical page: https://pharmacyhopper.co.uk/guides/missing-proof/ Lost the box or label? How to get prescription proof from your old pharmacy and check what a new pharmacy accepts before you switch. Plain-text copy of the page above. Calculators work on the HTML page only, and figures you type there are not saved. Home (https://pharmacyhopper.co.uk/) / Guides (https://pharmacyhopper.co.uk/guides/) / Missing prescription proof: what to do if you lost the box Evidence # Missing prescription proof: what to do if you lost the box Lost the box or label? How to get prescription proof from your old pharmacy and check what a new pharmacy accepts before you switch. By Pharmacy Hopper (https://pharmacyhopper.co.uk/about/) · Updated 10 October 2026 · Sources checked 6 October 2026 · 3 min read IN THIS GUIDE Short answer (#short-answer)Where to find the prescription records you already have (#inventory)How to ask your old pharmacy for a treatment summary (#request)Check the new pharmacy will accept your evidence (#acceptance)What to do if your prescription evidence is delayed (#delay)Questions (#faq)Sources (#sources) Open checklist (https://pharmacyhopper.co.uk/switching-checklist/) THE SHORT ANSWER If your prescription proof is missing, ask the new pharmacy which official records it accepts. Then ask your old pharmacy for those records. Never rebuild, edit or invent a prescription label. Tell the new prescriber when you last used the medicine and whether you may run out before the consultation ends. ## Where to find the prescription records you already have Start with your old patient account. Check prescription history, order history, messages, dispatch emails and any records you can download. Search your email for the pharmacy name and the medicine name. Keep each stage separate. An order, the pharmacy supplying your medicine and a delivery are different facts. If all you have is a photo of an unlabelled pen or tablet strip, say so. The team may need more evidence to link the item to your treatment. ## How to ask your old pharmacy for a treatment summary Ask the old pharmacy for a treatment or dispensing summary. The summary should show your name, the medicine and strength, and the dates. Explain you need the record for a consultation with a new pharmacy. Ask how the pharmacy checks your identity and how the record will reach you securely. Ask about any charge or delay before you plan around a deadline. Suggested message: “I am arranging a consultation with another pharmacy. Please tell me how to get a copy of my recent treatment and dispensing history, including medicine, strength and dates.” ## Check the new pharmacy will accept your evidence Ask the new team what evidence it needs and how recent the evidence must be. Slinic’s published guide lists examples: label photos, order or dispatch records and care summaries. Those examples describe one provider’s process. Another pharmacy may not accept the same document. Your records may show different names, an old address or dates which look inconsistent. Explain the mismatch up front. Let the pharmacy tell you how to sort out identity or record-matching problems. ## What to do if your prescription evidence is delayed Tell the new prescriber when you last used the medicine and whether you may run out. Ask about the next safe step if the consultation cannot finish in time. Never hide a gap, and never give an old order date as a recent dose. Keep all replies together so you do not have to repeat your history. If you switch pharmacy every month (https://pharmacyhopper.co.uk/guides/switch-pharmacy-every-month/) to pay the new-customer price, start each new consultation at least a week before your next dose is due. The extra time helps if records are slow. ## Frequently asked questions What can I use as proof if I lost my prescription label? Ask the new pharmacy which official records it accepts. Slinic’s published guide lists label photos, order or dispatch records and care summaries as examples. Each provider sets its own rules, so confirm before you send anything. How do I get my treatment history from my old online pharmacy? Check your old patient account for prescription and order history first. Then ask the old pharmacy for a treatment or dispensing summary showing your name, the medicine, the strength and the dates. Ask about identity checks, secure delivery, charges and delays. Can I recreate a prescription label if I lost the original? No. Never rebuild, edit or invent a prescription label. If you only have a photo of an unlabelled pen or tablet strip, tell the new pharmacy. The team may ask for more evidence to link the item to your treatment. What if my records will not arrive before my medicine runs out? Tell the new prescriber when you last used the medicine and whether you may run out. Ask about the next safe step if the consultation cannot finish in time. Never hide a gap in treatment. ## Sources Links checked on 6 October 2026. Provider prices and policies change, so confirm the details with the provider before you pay. The organisations linked here have not reviewed or endorsed this guide. - Slinic: switching from another provider: evidence policy (https://slinic.co.uk/can-you-switch-to-slinic-from-another-weight-loss-provider-the-2026-clinical-guide/) - MedExpress: information needed when switching GLP-1 medicines (https://support.medexpress.co.uk/en/articles/670564-what-information-do-i-need-to-provide-when-switching-glp-1-medications) Pharmacy Hopper does not give medical advice. Read our editorial standards (https://pharmacyhopper.co.uk/about/). ## Related guides How to photograph your prescription label for a new pharmacy (https://pharmacyhopper.co.uk/guides/prescription-label-photo/)Missed Mounjaro or Wegovy dose: gaps, breaks and pharmacy swaps (https://pharmacyhopper.co.uk/guides/treatment-gaps/)GLP-1 treatment history: what to give a new pharmacy (https://pharmacyhopper.co.uk/guides/treatment-history/)